Technology Trends that facilitate Smart Travel Experiences

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Technology is much like the Joneses- always up to something new. Frankly you just can’t keep up with it however much you try.

But the usage of technology is not new to Aviation. Back in the late 20’s a variety of technological navigation aids such as rotating lights or radio navigation aids would help pilots achieve a smooth and safe landing. Then towards the 40’s Instrument landing systems (ILS) used the best features of both approach lighting and radio beacons with higher frequency transmissions. Over the past few years many airports/pilots are using global positioning system (GPS) in addition to ILS. The GPS has become a primary method for navigation between airports and is exceedingly precise.

It is critical for the aviation, travel and hospitality industry to keep up-to-date with the emerging technology trends so as to nail the (CSQ) customer satisfaction quotient. Nonetheless, with such major breakthroughs in technology, it is playing a very vital role with its capability to increase the effectiveness of business operations and improve the customer experience.

 

Internet of Things (IoT)

IOT

The internet of things, or IoT, is a system of interrelated computing devices, have the ability to transfer data over a network without requiring human-to-human or human-to-computer interaction. (IoT) involves internet-based inter-connectivity between everyday devices, allowing them to both send and receive data.

To explain simply; Smart homes that are equipped with thermostats,  appliances, heating, lighting and other electronic devices can be controlled remotely via computers, Smart phones or other mobile devices, is a example of IoT.

Similarly IoT technology is being used in hotel rooms to provide customers with a device that connects to everything from the lights, to the heaters and air conditioning, allowing all to be controlled from one place. At airports, this may mean using sensors and sending information to passengers Smartphone’s, alerting them when their baggage is nearby and allowing them to locate it faster.

 Recognition Technology

biometrics

The technology includes finger print recognition, facial recognition, retina scanning and various other biometric identifiers. Such technology is already being used in some hotels to allow access to rooms via finger prints, or to allow for semi-contactless check-outs.

As the number of travellers grows, airports have started to turn to biometric technology. This speeds up various airport processes by allowing passengers to complete check-in and go through security or passport control without having to deal with a human agent.

 Robots

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One of the most exciting technological developments in recent years has been the increased prevalence of robots in hotels, right from text-based chatbots and robotic assistants, to security robots, being used on the front desk as customer information points. The main benefits are their ability to function 24/7, without needing breaks or motivation, providing greater consistency than humans would be capable of.

With a constant need to improve airport security, robots are being deployed in some locations to assist human security staff, for the purpose of detecting concealed weapons and other hidden items that are not permitted on flights.

Chatbots are used to guide customers through the online booking process, asking intelligent questions along the way for seamless travel bookings 24/7.

Artificial Intelligence (AI)

AI-in-Airport

Perhaps the most obvious use is with chatbots possessing the ability to deliver rapid response times to problems or queries.

In fact, one of its most popular and effective uses is for gathering and interpreting huge amounts of data quickly and accurately, in order to draw conclusions about pricing strategies, revenue management, customer feedback from surveys, reviews and online polls, and even intelligently manage inventories, in order to build a clearer picture of current opinion, in real-time.

Blockchain

Blockchain

Although blockchain technology can sound confusing at first, it is actually pretty simple. Ultimately, it is a list of public records, where transactions between parties are listed or stored.

Despite automation, payments and settlements in the travel industry continue to be challenging and time-consuming. A complex distribution system, frequent cancellations and refunds, add to the operational challenges. Blockchain can bring in the seamless integration, agility and speed required between multiple players.

One of the most crucial aspects of blockchain technology is that data is decentralized and is more secure, traceable and transparent along with being resistant to modification and unwanted tampering. The decentralised nature of the blockchain means that information can never go ‘offline’ or be lost through accidental deletion or a malicious cyber attack, ensuring transactions are always traceable.

The travel industry relies upon different companies passing information between one another. For example, travel agents pass on customer details on to flight companies and hotels by way of overseas payment or loyalty programs. Blockchain makes accessing and storing important information securely and more reliably.

Airports use blockchain technology for tracking the movements of luggage, especially when dealing with international travel especially when the passenger uses multiple carriers and journeys to arrive at a destination. Using a decentralised database makes sharing tracking data between companies a lot easier.

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For companies operating in the travel industry, it is essential to keep up with the latest technology trends. Understanding and adopting the trends allows the businesses within the travel industry to provide a better experience for the customers as well as aid in optimizing revenue management and overall business performance.

 

-Madhavi

 

PC-Future Customer; Airport Show; Hotel Technology; Digital Trends.

 

Green Skies

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Did you know:  Two people flying in an airplane from New York City to Washington, D.C. create a carbon footprint of 472 pounds, while those same two people driving the same distance reduces the carbon footprint by half, to 229 pounds?

Every citizen desires clean air to breathe. As the high-travel summer season kicks off, let’s refocus on the environment, particularly ways we can make our travels a little greener.

While ground transportation is the single largest contributor to carbon footprints in the environment at 16%, Aviation is the second largest even though it accounts for only 2% Carbon emissions.

 Organisations like IATA, WTTC and WEF (World Economic Forum) are playing a stellar role in creating awareness and setting standards; while at the same time aircraft and engine manufacturers are evolving with newer technologies that burn less fuel. For instance; the easiest way to trim the weight off the aircrafts would involve the installation of lightweight seats. Seats made out of materials like titanium and carbon fibre, can weigh almost half as much as current chairs.

Airlines are constantly searching for ways to reduce their fuel consumption and also explore alternative fuels such as bio fuels. Responsible airlines like KLM, United, Lufthansa and our very own Spice Jet among others are testing flights with Bio fuel.

Bio fuels have the potential to bring about a step change in environmental efficiency – upto 80% less emmissions. The bio fuels, which can come from sources like natural oils, seaweed and agricultural waste, and through crops such as Jatropha; recycling household waste, used cooking oil or producing algae, bio fuels that can power aircraft could soon be used instead of jet fuel. This can help reduce planet-warming emissions from aviation.

What is needed now is a long-term multi-stakeholder approach for the further development of bio fuels to be a viable alternative. Only through a partnership of oil companies, airlines, airports and governments can research and development of bio fuels continue to make progress.

Also select airports mandate use of non fossil-fuel equipment, like electric/battery ground vehicles etc.

But along with major organisations we, as travellers, can contribute in many ways:

  • The most effective way to reduce your carbon footprint is to fly less often. But obviously that wouldn’t help, so the least bit you can do is take a non –stop flight. The more times you take off, the more fuel you use. According to a 2010 report from NASA, about 25 % of airplane emissions come from landing and taking off. That includes taxiing, which is the largest source of emissions in the landing-takeoff cycle
  • Where possible, choose airlines that use newer planes as they are more fuel efficient, offer carbon offsetting, have a sustainability programme, and that are investing in more sustainable ways of flying.
  • Travel light. Each kilo that we carry less, including our own weight, saves 21 Kg of CO2 per domestic flight. So ease yourself at airports, rather than in the aircraft!!

 

Until planes can fly on solar power or wind power (or an equally renewable source of fuel) air travel will always have a carbon footprint.

If you want to do your part, limiting that carbon offsets might be your best bet.

Of course our planet will survive, by possibly knocking all mankind off in a few hundred years, and take rebirth in a new avatar. But for now let us now seriously consider about saving our children and theirs, from self inflicted evils like water scarcity, pollutants, noise and the like.

Do your bit for the environment.

Madhavi

 

 

 

PC: Juhasz Imre from Pexels