Jet ….set….GO

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Up in the air- that’s where they are supposed to be….yes I am talking about planes here.  All those lean mean flying machines that have been grounded due to this disastrous pandemic.

The International Civil Aviation Organization (ICAO) is a UN specialized agency, that manages the administration and governance of the Convention on International Civil Aviation (Chicago Convention) in support of a safe, efficient, secure, economically sustainable and environmentally responsible civil aviation sector.

The ICAO Council has adopted a new task force produced by the Council’s Aviation Recovery Task Force (CART) and is aimed at restarting the international air transport system and aligning its global recovery, post COVID 19 .

The ICAO along with CART has resolved to partner with its Member States, international and regional organizations, and industry to address the various challenges and to provide global guidance for a safe, secure and sustainable restart and recovery of the aviation sector, keeping the health, safety, and security of the travelling public of paramount concern.

This restart and recovery is best supported by an international approach and is based on 10 key principles:

  1. Protect people: harmonized but flexible measures;
  2. Work as one aviation team and show solidarity;
  3. Ensure essential connectivity;
  4. Actively manage safety-, security- and health-related risks;
  5. Make aviation public health measures work with aviation safety and security systems;
  6. Strengthen public confidence;
  7. Distinguish restart from recovery;
  8. Support financial relief strategies to help the aviation industry;
  9. Ensure sustainability;
  10. Learn lessons to improve resilience.

Globally- and regionally-harmonized, mutually-accepted measures are essential. The success of aviation’s recovery  and to reinforce the aviation ecosystem today and in the future will be best achieved with collective efforts among stakeholders across regions and sectors, with rigorous follow-up to the recommendations and measures outlined in the report across all levels, local, national and international.

The world needs aviation and aviation today is in great need of a thrust that will enable planes to be airborne once again. Solidarity among all countries and regions and industry sectors will be extremely critical going forward. Restoring public confidence in air travel is not only imperative but it has some broad benefits too.

It is not only about the operational and economic viability of the aviation sector that is important here. But also of having the faith , the economic livelihoods and the stability of the massive number of people working at the frontline and the back offices in this industry, restored.

For more detailed report check out the ICAO page here

 

Happy flying again

Madhavi

 

 

 

OS:ICAO

 

 

 

It’s been a long time, hasn’t it?

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A long time since you packed your bags and set off on that much needed holiday.

A long time, since you were excited to see that landmark and click pictures near it.

A long time since you planned and wanted to take that road trip with your friends.

A long time, since you met your family and friends living across the shores.

A long time since you exchanged hugs and kisses and had some amazing meals with them.

A long time, since those early morning wake up calls, to watch the sunrise or have a swim with the dolphins.

A long time since you walked the unfamiliar streets of a new destination and caught the eye of a stranger.

A long time, since you had a stroll in the green spaces of a different city.

A long time, since you were stopped in your tracks  by an entertainer in the middle of a piazza.

A long time, since you skipped lunch to gorge on a variety of ice creams and frozen gelatos

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Days, weeks and months flew by. Hasn’t it?

Oh how I am craving to do all this real soon.

My heart is longing to travel the world again.

I am so eager to stand in the queue of the immigration again.

To wait in line for boarding a flight.

For sleeping through a long haul flight.

For smelling the clean pristine air of a different country.

To eat at new places , to sightsee , to shop, so much more to do yet …….

The good life is calling out to me.

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And I am very sure that we all will be able to soon fly out of our nests to roam the world like free birds.

SOON !!

Keeping a very very positive mindset here !!!!!

-Madhavi

 

 

 

When planes resume flying, this is what you should be prepared for.

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We may have to wait for some more time, before we pack our bags and look forward to flying again, but in the meanwhile let’s have a look at how different it will be flying in a post pandemic world.

There are going to be massive changes that will need to be put in motion by multiple stake holders, airlines, and governments around the world to get air travel up and running.

The MOCA (Ministry of Civil Aviation, India ) is considering drafting of a new standard operating procedure to be followed by the airlines and airports across the country.

A multi level course of action will be emphasised by everyone concerned.

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Some of the points are as follows

Leaving for the airport:-

Most flyers will have to install the Aarogya App on their smart phones as a requirement to travel.

No cabin baggage will be permitted as yet.

Reach airport at least 3 hours before flight time.

Web check in or self check in only will be permitted in the initial days.

Protective gears like masks, gloves, will be mandatory for all passengers.

 At the terminal:-

Passengers who show signs of fever or any symptoms on their Aarogya app will not be allowed to enter the terminal.

Thermal screening of all passengers will be mandatory at the embarkation and disembarkation points.

All passengers will do a self check in and have a contactless check in.

All payments for tickets will have to be made digitally.

No cabin baggage will be allowed, except for laptop / ladies purse.

Limit weight and no of pieces of checked baggage.

Passenger will self check in and drop baggage as per the airlines guidelines.

 Security gates:-

Social distancing will have to be followed as per govt guidelines.

Pat down checks will have to be minimised.

Trays will be sanitised after each check.

Sanitizers will have to be kept for use of passengers before and after security.

Bio-metrics will have to be enhanced at each airport.

 Boarding:-

Self scanning of e boarding passes at gates.

Boarding to commence an hour before departure.

Gates to close 20 mins before the departure time.

Boarding to be done in batches of 10 passengers.

No cabin baggage will be allowed.

In-flight:-

Thermal screening of all embarking passengers by crew is mandatory.

Sanitised aircrafts, including tray tables, seat arm rests, mandatory after each flight.

Passengers to wear mask at all times within the aircraft.

Crew to avoid any non essential contact with passenger.

Avoid or minimise use of Lavatory.

No meal/ water service allowed.

Suspension of all on-board sales.

Last three rows kept vacant for isolation –just in case.

Arrival :-

Stagger passenger movement while disembarking.

Allow passengers to disembark from front according to rows.

Thermal screening of all passengers at disembarkation.

Baggage:-

Disinfection of all baggage at before placing at the carousel.

Staggered placement of baggage on the carousel.

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With such unprecedented times, not only the airline and airport crew, but also each passenger will have to take the initiative to make sure all safety protocol is followed to stop the spreading of the virus, and embrace the new normal.

Let’s make our land as well our skies safe to fly again.

-Madhavi

Check your Visa before you board your flight

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Recently on our travels, while we were standing in the queue to board our flight from Amsterdam to New Delhi, there was a passenger ahead of us who wasn’t allowed to board the flight as due to an issue with his E-visa.

Apparently he hadn’t received a confirmation/approval of him being issued an E-visa  and was refrained from boarding.

Not to be confused with Visa on Arrival, E-visa must have an approval electronically, which is later stamped on the passport on arrival.

The Government of India, has now extended its e-visa facility which is an electronic authorization to travel to India for citizens of 165 countries at the 25 international airports and 5 seaports.

Check the country eligibility here-

https://indianvisaonline.gov.in/evisa/tvoa.html

The Indian e-Visa is issued for single double or multiple entries for visits with a duration of stay up to 90 days from date of first entry for tourist purposes, and up to 180 days for business purposes. Canada, Japan, UK and USA nationals are allowed stays of up to 180 days for tourist visits.

A traditional visa is obtained through an application process where the traveler must submit their original passport along with application materials in order for the visa to be approved. It is stamped inside the passport. While the process itself takes longer and requires more paperwork, the visa that is issued has a longer validity and allows multiple entries.

Eligible citizens traveling for leisure/tourism, business, or medical purposes have the option to apply for an Indian visa online, and have their visa granted electronically. The visa will then get stamped in the passport upon arrival in India, at which time biometrics (fingerprints) will also be taken.

No, it is not possible to apply for an Indian visa at the airport after you land.

All visas, including e-Visas, must be applied for before travel. Most airlines will not let you board without a valid visa.

There have been cases in the past where passengers have applied for an evisa and have booked their travel without waiting for an official electronic confirmation of their visa being granted. They have concluded of their application confirmation as a visa confirmed status.

However as I was researching for this I found that the information on the website is lacking in some clarity regarding visa on arrival and evisa directives.

It’s better to cross check the details with the airlines and travel agents, in case of any doubts, before embarking on your journey.

For more information on tourist visa on arrival click here-

https://www.india.gov.in/spotlight/encouraging-inbound-tourism-tourist-visa-arrival-tvoa-scheme#tvoa2

For more information on the Indian E-visa click here-

https://visacentral.com/about-india-e-visa

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-M

Biometrics :The Checkpoint of the future.

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If you have recently travelled from any airport in the world, you would have noticed an obvious change in the entire security and boarding process. I’m talking about Biometrics here.

During the past few months, it has become clearer than ever before that biometrics technology will be at the heart of the airport of tomorrow.

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A number of international airports, including the likes of Changi Airport, SingaporeKempegowda International Airport, Bengaluru and Hong Kong International Airport, have emerged as front-runners in Asia, with all three committing to major biometrics-related projects that will play a crucial role in shaping the passenger experience.

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And not just for the travellers, biometric solutions have begun revolutionizing the airport experience for all its stakeholders involved – airlines, airport operations, vendors, government, and law enforcement agencies.

Up until about five years ago, biometrics was what we used in our mobile devices. Remember using your fingerprints to unlock your phones?

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Well today biometrics and facial recognition is bent on creating a seamless digital transformation in the aviation environment. This will enable a paperless, biometric-enabled passenger journey from registration to boarding. Facial recognition technology will identify passengers as they move through the different airport touch points, removing the need to present boarding passes, travel documents or passports at every stage.

And the focus on making travellers safer and the customer experience more convenient throughout the aviation journey – everything from check-in, bag-checks and security to airport shopping is taking shape.

Security is, of course, of the utmost importance, and rightly so – given the times we live in today.

Airport Security Groups along with Customs and Border Protection personnel are working daily (and nightly) to keep our skies safe, which is why biometrics is so important to the security process.

Having the ability to instantly verify that documents are valid and to match the identity and confirmed reservation of the traveller ensures that only genuine passengers move towards the boarding gates on the other side of the security line.

Biometric security enhancements are more accurate at screening individuals as well as quicker to get the lines moving faster through security.

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With the ability to predict wait times, passengers are able to spend more time doing what they choose, from relaxing in the lounge, to visiting duty-free shops.

Big change cannot be driven solely by the technology alone. More collaboration among industry stakeholders is critical to the success of the digital revolution in commercial aviation, for a better customer experience, improved commerce, cost and time-savings, optimized security and smoother airport operations.

Next time you’re at the airport, think about how biometrics could be improving airport operations, and making your life more secure.

 

 

 

 

 

OS:NEC Today; FTE
PC:Changi Airport; CondeNestTraveller; ABC News; CNA; APEA; CNN

Qantas ‘Project Sunrise’

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There is a palpable excitement in the air. The clock is ticking on, following the announcement that Qantas has put out on for testing an extremely long haul flight from the east coast of Australia (Brisbane, Sydney and Melbourne) to London and New York.

Both Boeing and Airbus are working on providing an aircraft with ultra-long-range capabilities. The chosen plane needs to be capable of flying 10,573 miles nonstop, a journey which is pegged to take in the range of 21 hours in total.

Qantas will select the aircraft by end of this year. Till then the global attention is on the airline and speculation about its choice of aircraft is mounting.

‘Project Sunrise’ is Qantas’ goal to operate long haul research flights to gather data about both passenger and crew health on flying such a long journey. Three flights will be conducted in October, November and December and the data gathered will be used to track the health and well-being of passengers and crew members on board the approximately 19-hour long flight.

The Australian airline will carry 40 passengers and crew on two flights from New York to Sydney and another from London to Sydney.

The test passengers on the flights will mainly be Qantas employees, as well as scientists. Passengers and crew will be fitted with wearable technology devices to monitor sleep patterns and food and drink consumption, and to see how lighting, physical movement and in-flight entertainment impact their health.

For passengers the key will be in minimizing jet lag and creating an environment where they are looking forward to a restful, enjoyable flight.

For crew, it’s about using scientific research to determine the best opportunities to promote alertness when they are on duty and maximize rest during these flights.

Long-haul travel takes its toll on the body. Deep-vein thrombosis (DVT), blood clots that can form particularly in the legs, is one peril. Nausea, Jet Lag and back pain from sitting for too long are another.   Airlines like Qantas will have to consider allowing more space for passengers to move if it goes ahead with its ambitious plan of across the world non- stop flight..

If all goes well, Qantas aims to operate regular, non-stop flights to London and New York from Brisbane, Sydney and Melbourne as soon as 2022/23.

Frankly for business travellers this could be a time saver but I have my doubts whether any family with kids would be keen on taking this flight. It would be an absolute nightmare keeping the kids cooped up in such a long flight. The lack of space, boredom and sheer monotony of air travel would be such a bother even with business class seats –read flat beds.

What about you? Would you be sold to the idea of flying non- stop from Sydney to New York for 21 hours straight? Please share your views in the comments.

 

 

 

OS:SimpleFlying; AustralianAviation; Business Insider
PC: Qantas

 

 

Show them you care.

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After spending years training newbie entrants in Automated Ticketing, Tourism and Soft skills in the field of Aviation, Travel and Tourism, I can’t help but notice the customer service delivered to me everywhere I go, whether I am shopping, dining, or even travelling. I guess the trainer in me still has that ‘Hawk Eye’ when it comes to service.

Great customer service is the holy grail of any business. Competition in the marketplace has made it crucial for businesses to spruce up on not only their hardware but more importantly their software – aka employees.

Having said that, customer service training is and should always be the top priority in organizations having multiple customer touch-points.

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In fact service approach needs to be in the DNA of the organisation. Only if product, policies and strategies are designed keeping customer’s wellbeing in mind that a good service experience can truly be delivered by customer interfacing teams.

Today travellers are more demanding than ever. They have more power than they used to. They are smarter and have higher expectations than ever before. They are more up-to-date and better informed today, as technology has made it easier for them to do their homework.

Smart travellers – empowered travellers – know what options they want hence airlines, travel companies and hotels must be equipped to meet customers on their terms, when, where and how they want.

In the Aviation industry good customer experiences are of great significance. Customer demand is about meeting and exceeding expectations and making the customer feel special with a more personalized experience.

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For example; Emirates, provides the so called ‘Knowledge-driven Inflight Service’, which enables cabin crew to operate with greater efficiency and provide a more heightened level of service to the airline’s customers. This technology enables the crew to know the customer’s preferences and issues that might have occurred during their previous travels thereby enabling the carrier to offer personalized service, unrivalled within the industry and for which the airline prides itself upon.

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Closer home, SpiceJet provides a host of offers like ‘Hot Meals’ on board which is a paradigm shift for Low Cost Airlines. It is a great delight to customers, and a differentiator for the airline. ‘SpiceBiz’ the new Business Class offering at affordable fares, and a premium product called SpiceMax which has spacious seats with extra leg space, complimentary meal, Priority Check In, Bags out first, etc. – all at a nominal charge.

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Eventually the best way to retain your customer is knowing what they need. Courteous staff, ease at checkin /boarding, inflight service, are just few of the ways you can keep your customers happy. Airline Loyalty programs and club memberships offer exclusive benefits such as a complimentary pick up service to the airport and also at the final destination, or a Lounge access card at departing airports to its First or Business class passengers.

Unfortunately, complaining passengers are on the rise. They have complaints, sometimes frivolous, about their journey. A delayed flight for instance has the twitterati in a twist. Passengers start abusing and condemning the airline not realising the reason could be genuine for such delays.

Aircrafts are not supposed to be standing on the tarmac forever. They are supposed to ferry passengers in the air. Most airlines have a tight turnaround time and if the aircraft is delayed from the originating airport for some reason such as inclement weather or offloading the baggage of a gate-no-show passenger, this cartwheels into delays at further sectors.

But people have no clue about the intricacies such as time slots, availability of runways, crew rest coming into effect, and many other factors involved. Passenger safety is of utmost importance to any carrier. And delays are as much a part of air travel as on time performance.

In the past, when customers had a complaint, they’d speak to a gate agent or call the airline. Today, they’re more likely to post about their problem on social media, including Twitter and Facebook — which means the world is watching to see how the airlines react.

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Furthermore today the impact of social media trolls influences the passenger’s choice a great deal. It has therefore become crucially important to have a knowledgeable team at the helm of all Social media platforms, to capture the Voice of the Customer and provide quick, helpful, understanding and encouraging response and support, in a timely manner.

Airlines always keep trying their best to keep their customers happy. For instance, incase of a delayed flight of more than 12 hours, most airlines would offer a hotel stay until the next flight becomes available or rebook/transfer passengers to another airline, space permitting.

Air travel can be a confusing experience for a first time traveler. The customer service team must be able to convey timely and useful information to the passengers through their Apps, emails, WhatsApp, SMS, and other social media channels.

Keeping all customers happy at all times is as elusive as finding a unicorn. Providing flawless service, however, is not always easy.No matter how many customer service surveys are conducted, much of the customer psyche will forever remain of ‘yeh dil mange more’ !.

All said and done, in today’s world of competitiveness, service industry must invoke technology to couple training and fine-tuned SoP’s to deliver top notch, proactive and personalised customer service to keep their customers loyal.

 

Madhavi

 

 

 

PC: Twitter;Bloomberg;SmartCitiesWorld;Emirates;Spicejet;Future Travel Experience;AfroMum

 

A photo walk through the TWA flight center

 

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The last time the Trans World Airlines (TWA) terminal at Kennedy International Airport saw a weary traveler was in 2001.

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The flight centre has since been closed until May 2019 , when it reopened and transformed into the lobby of the new TWA hotel , the only on site airport hotel.
Offering an homage to a past era of aviation, today the terminal’s twin corridors lead you to the TWA hotel with 512 rooms.

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What was once an ‘Arrivals hall’ , is now the reception area of the hotel . The check in desks of the terminal serve as the reception desk .

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Lining the walls are the many pictures of the cities TWA  once flew to.

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Hotel guests will feel like they’re stepping back in history — with the old flight board on display, model cars in what will be a restaurant, rotary pay phones and red plush furniture. There are more than 500 guest rooms, dozens of meeting rooms and even an infinity pool on the roof.

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Walking into the Flight Center, you are greeted first by a vintage Lincoln in the porch. As you enter you see a ticking departures board and a hostess dressed in a purple polyester TWA uniform. Moving on the graceful staircase, the Sunken Lounge, huge window panes, and a view of a restored TWA plane on the long-abandoned runway..

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A cocktail lounge in a repurposed Lockheed Constellation L-1649A from the 1950s stands outside the new hotel. Four large sofas and eight vintage airplane seats reupholstered with a retro pink and orange plaid seat the guests .

 

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The display of TWA uniforms and luggage through the decades is just one taste of history in the brand new hotel.

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There are multiple places to eat throughout the TWA Hotel, such as the Paris Cafe, located on the mezzanine level of the historic building. The 200-seat restaurant is now open for breakfast, lunch, and dinner and serves food inspired by in-flight menus from TWA.

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For quick meals, what was once the ‘Departures Hall ‘ now has a mini food-court style offerings and coffee carts.

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Located through the terminal are the multiple memorabilia reminding you of the aviation era gone by.

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Whether you’re an avid plane spotter or just love rooftop bars , the Pool Bar at the TWA Hotel is worth visiting . Looking out over JFK’s Runway 4, you can watch JetBlue and Delta planes take off while sipping a cocktail at the bar or while swimming in the infinity edge pool.

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The TWA hotel at JFK Terminal 5 takes you down memory lane with a marketable “story” and some absolutely wonderful ‘Instagrammable’ photos.

 

Madhavi

 

 

PC: Personal;TWA Hotel;

 

 

 

Amazon.in goes beyond being just a marketplace.

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I am such an online shopping kinda person. Be it apparel, FMCG, books, personal items or electronics, I just love seeing and usually end up buying  some of them on Amazon.in

Imagine my surprise when yesterday I noticed that Amazon India  has also included flight bookings.

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Available only in India at the moment on domestic sectors, customers can now also do flight bookings and avail rewards and cashbacks in addition to shopping, money transfers, utility bill payments, mobile recharges – all of this in one single app.

How cool is that?

Does this mean that having started selling flights, this behemoth seems getting ready to devour all the large OTAs (Online Travel Agents ) globally?

Sample this: As per Forbes, 2019, Amazon.com transacted goods and services worth USD 916 Billion, as against only 160.5 Billion transacted by Delta, United, American Airlines, Lufthansa, Southwest, Expedia and Cleartrip – put together ! This makes Amazon 5.7 times larger than the 5 top airlines and 2 largest OTAs combined.

 By partnering with Cleartrip in creating best in class travel experiences, Amazon.in is enabling the existing customers to do more with their app and their Prime members can now avail more value from their membership.

Despite the abundance of meta search engines, like Kayak, and Google Flights, and OTAs, finding the lowest-priced airfare is still a tedious process. Amazon hopes to change all that by offering the lowest possible price. Amazon potentially has a large impact in travel, both from a booking and advertising perspective.

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Airlines such as Vistara UK, GoAir, SpiceJet, and Indigo were among the carriers offering flights through the service.

Amazon.com is the world’s largest eCommerce marketplace till now focusing on e-commerce, cloud computing, digital streaming and artificial intelligence. And is one of the Big Four technology companies along with Google, Apple and Facebook.

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Amazon Prime Air, is a cargo airline brand name for Amazon’s freight delivery service based in Ohio. And we have also heard that Amazon is building an airport outside of Cincinnati to have greater control over their shipping by air and remove the need to use third parties like FedEx, UPS, and USPS.

Now that Amazon is expanding its footprint in travel, do you think we will soon see a commercial “Amazon Air” flying the skies anytime soon?

Stay tuned to more information on this exciting news!

-Madhavi

 

 

 

PC: Newsroom Miami Intnl Aiport; Amazon.com;Amazon.in

Technology Trends that facilitate Smart Travel Experiences

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Technology is much like the Joneses- always up to something new. Frankly you just can’t keep up with it however much you try.

But the usage of technology is not new to Aviation. Back in the late 20’s a variety of technological navigation aids such as rotating lights or radio navigation aids would help pilots achieve a smooth and safe landing. Then towards the 40’s Instrument landing systems (ILS) used the best features of both approach lighting and radio beacons with higher frequency transmissions. Over the past few years many airports/pilots are using global positioning system (GPS) in addition to ILS. The GPS has become a primary method for navigation between airports and is exceedingly precise.

It is critical for the aviation, travel and hospitality industry to keep up-to-date with the emerging technology trends so as to nail the (CSQ) customer satisfaction quotient. Nonetheless, with such major breakthroughs in technology, it is playing a very vital role with its capability to increase the effectiveness of business operations and improve the customer experience.

 

Internet of Things (IoT)

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The internet of things, or IoT, is a system of interrelated computing devices, have the ability to transfer data over a network without requiring human-to-human or human-to-computer interaction. (IoT) involves internet-based inter-connectivity between everyday devices, allowing them to both send and receive data.

To explain simply; Smart homes that are equipped with thermostats,  appliances, heating, lighting and other electronic devices can be controlled remotely via computers, Smart phones or other mobile devices, is a example of IoT.

Similarly IoT technology is being used in hotel rooms to provide customers with a device that connects to everything from the lights, to the heaters and air conditioning, allowing all to be controlled from one place. At airports, this may mean using sensors and sending information to passengers Smartphone’s, alerting them when their baggage is nearby and allowing them to locate it faster.

 Recognition Technology

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The technology includes finger print recognition, facial recognition, retina scanning and various other biometric identifiers. Such technology is already being used in some hotels to allow access to rooms via finger prints, or to allow for semi-contactless check-outs.

As the number of travellers grows, airports have started to turn to biometric technology. This speeds up various airport processes by allowing passengers to complete check-in and go through security or passport control without having to deal with a human agent.

 Robots

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One of the most exciting technological developments in recent years has been the increased prevalence of robots in hotels, right from text-based chatbots and robotic assistants, to security robots, being used on the front desk as customer information points. The main benefits are their ability to function 24/7, without needing breaks or motivation, providing greater consistency than humans would be capable of.

With a constant need to improve airport security, robots are being deployed in some locations to assist human security staff, for the purpose of detecting concealed weapons and other hidden items that are not permitted on flights.

Chatbots are used to guide customers through the online booking process, asking intelligent questions along the way for seamless travel bookings 24/7.

Artificial Intelligence (AI)

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Perhaps the most obvious use is with chatbots possessing the ability to deliver rapid response times to problems or queries.

In fact, one of its most popular and effective uses is for gathering and interpreting huge amounts of data quickly and accurately, in order to draw conclusions about pricing strategies, revenue management, customer feedback from surveys, reviews and online polls, and even intelligently manage inventories, in order to build a clearer picture of current opinion, in real-time.

Blockchain

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Although blockchain technology can sound confusing at first, it is actually pretty simple. Ultimately, it is a list of public records, where transactions between parties are listed or stored.

Despite automation, payments and settlements in the travel industry continue to be challenging and time-consuming. A complex distribution system, frequent cancellations and refunds, add to the operational challenges. Blockchain can bring in the seamless integration, agility and speed required between multiple players.

One of the most crucial aspects of blockchain technology is that data is decentralized and is more secure, traceable and transparent along with being resistant to modification and unwanted tampering. The decentralised nature of the blockchain means that information can never go ‘offline’ or be lost through accidental deletion or a malicious cyber attack, ensuring transactions are always traceable.

The travel industry relies upon different companies passing information between one another. For example, travel agents pass on customer details on to flight companies and hotels by way of overseas payment or loyalty programs. Blockchain makes accessing and storing important information securely and more reliably.

Airports use blockchain technology for tracking the movements of luggage, especially when dealing with international travel especially when the passenger uses multiple carriers and journeys to arrive at a destination. Using a decentralised database makes sharing tracking data between companies a lot easier.

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For companies operating in the travel industry, it is essential to keep up with the latest technology trends. Understanding and adopting the trends allows the businesses within the travel industry to provide a better experience for the customers as well as aid in optimizing revenue management and overall business performance.

 

-Madhavi

 

PC-Future Customer; Airport Show; Hotel Technology; Digital Trends.