Airports of the Future.

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In the past few years there has been a massive thirst for travel, whether for business or leisure. It’s as if the entire world is taking to the skies.

Aviation, although only somewhat acknowledged, has always been a catalyst for economic growth, enabling people and businesses to reach a global marketplace for goods and services and to travel for work, leisure or education.

Air freight is essential to modern life, but it is in the movement of people (precious cargo) that airports have the greatest effect on economic development.

Which is why, across the globe, airports are under intense pressure to expand and renew their facilities, with modern IT enabled services.

Airports are expensive. Maintaining them requires huge amounts of cash inflow. In an economic climate where governments are increasingly cutting expenditure to reduce debt, government financing and full ownership of airports is not always a sustainable or a sufficient source of revenue, hence privatization of airports is a must with the fundamental motive of arranging finances to upgrade or expand airports. Large amounts of  capital investments is needed by airports not only to keep operations smooth, since most of the work must be completed without interrupting current airport operations, but also to enable airports to make money from their investments.

Two-fifths of airport revenues in evolved airports around the world, come from retail and food outlets, car parking, advertising and other such ancillary revenues.

To stay in business, airports need to keep passengers streaming through their departure gates and through their shops, restaurants and bars. Plane tickets may be getting cheaper , but one way or the other, we all end up paying more for bigger, better airports by way of taxes and surcharges.

Airports of the future: areas set for radical change.

Airports are changing fast, as the rise of new technologies and growing environmental constraints play a crucial role in shaping the future of aviation. Airports are anything but static environments. Internal and external pressures are forcing hubs around the world to evolve into advanced, sustainable complexes offering a service that goes beyond mere transportation. Every competing global hub today vies to offer an experience like no other; newer attractions are being marketed as ‘destination airports’ rather than a ‘transiting’ one.

Baggage reclaim areas repurposed to increase capacity.

Barring the fully automated airport terminals around the world, there are still a lot many airports that need to address the issue of baggage handling, especially in smaller airports which provide the last mile connectivity. The issues of missing/ stolen baggage often leads to angst and stress amongst passengers and airport staff, not to mention the financial damages.

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Changi Airport

Shorter security checks.

Checkpoint screening systems will eliminate longer queues and recurring causes of disruption and delays at border controls. Airports are considering using technologies that can scan liquids and other materials from inside bags. Using advanced software and detection algorithms and 3D volumetric imaging, it would mean that passengers would no longer have to take liquids or electronic devices out of their bags.

Improving public transport links.

Many airports are working alongside partners and stakeholders to reduce their carbon footprint, from departure halls to the airport apron by improving surface access and train links and promoting public transport over cars.

This much-needed collaborative effort from both the railways and aviation could lead to higher volumes of rail travellers, cheaper trips and, in the long term, fewer cars reaching the airport every day.

If this concept proves effective, it would mean that airports can resize and re-use car parks to meet the growing capacity demands.

Biometric Scanners.

As part of the check-in process passengers will be scanned for biometric identifiers like facial features, iris patterns and fingerprints to verify their identities. This information is shared with immigration and security officials to streamline the arrival and departure process.

This technology, already undergoing trial at Heathrow, Schiphol, and Changi airports, could be used to track passengers from arrival to departure. It’s faster – and more reliable – than checking passports manually.

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Customer service: the rise of robots.

In the coming decades, robots are likely to take over several customer-facing jobs currently held by airport staff, especially as airports grow overcrowded.

Technology is already replacing admin jobs at check-in desks, with most airlines encouraging customers to use their apps for check-in and many implementing self-service bag drops.

But as years go by, we will likely say goodbye to staff working at bars and restaurants and many other areas of the departure hall, leaving space for robots.

As airplanes are changing to becoming more fuel and environment efficient so must airports too. From check in to disembarking, airport innovation should focus on offering efficiency.

Travellers world over are always on the lookout for a memorable travelling experience before they have even boarded the planes.

-M

 

 

OS:APH.com;AirportTechnology.com
PC:Telegraph.CO.UK;INdesignLiveSingapore;The National

Biometrics :The Checkpoint of the future.

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If you have recently travelled from any airport in the world, you would have noticed an obvious change in the entire security and boarding process. I’m talking about Biometrics here.

During the past few months, it has become clearer than ever before that biometrics technology will be at the heart of the airport of tomorrow.

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A number of international airports, including the likes of Changi Airport, SingaporeKempegowda International Airport, Bengaluru and Hong Kong International Airport, have emerged as front-runners in Asia, with all three committing to major biometrics-related projects that will play a crucial role in shaping the passenger experience.

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And not just for the travellers, biometric solutions have begun revolutionizing the airport experience for all its stakeholders involved – airlines, airport operations, vendors, government, and law enforcement agencies.

Up until about five years ago, biometrics was what we used in our mobile devices. Remember using your fingerprints to unlock your phones?

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Well today biometrics and facial recognition is bent on creating a seamless digital transformation in the aviation environment. This will enable a paperless, biometric-enabled passenger journey from registration to boarding. Facial recognition technology will identify passengers as they move through the different airport touch points, removing the need to present boarding passes, travel documents or passports at every stage.

And the focus on making travellers safer and the customer experience more convenient throughout the aviation journey – everything from check-in, bag-checks and security to airport shopping is taking shape.

Security is, of course, of the utmost importance, and rightly so – given the times we live in today.

Airport Security Groups along with Customs and Border Protection personnel are working daily (and nightly) to keep our skies safe, which is why biometrics is so important to the security process.

Having the ability to instantly verify that documents are valid and to match the identity and confirmed reservation of the traveller ensures that only genuine passengers move towards the boarding gates on the other side of the security line.

Biometric security enhancements are more accurate at screening individuals as well as quicker to get the lines moving faster through security.

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With the ability to predict wait times, passengers are able to spend more time doing what they choose, from relaxing in the lounge, to visiting duty-free shops.

Big change cannot be driven solely by the technology alone. More collaboration among industry stakeholders is critical to the success of the digital revolution in commercial aviation, for a better customer experience, improved commerce, cost and time-savings, optimized security and smoother airport operations.

Next time you’re at the airport, think about how biometrics could be improving airport operations, and making your life more secure.

 

 

 

 

 

OS:NEC Today; FTE
PC:Changi Airport; CondeNestTraveller; ABC News; CNA; APEA; CNN

Let’s put the Heart in the Smart

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Artificial Intelligence (AI) to me is daunting. Every time I read and research about AI, I feel like I am entering a maze. I find myself getting pulled into the vortex deeper and deeper, with no way out. Yes, it scares me, but it also excites me at the same time.

AI is not something you can ignore. It is everywhere.

……When you download an app,

…..When you order stuff online,

….When you book your flights and hotels through web portals,

AI is there like a watchdog, keeping track of you through all the data you have entered. This post on AI will be just one of the many I will be writing about, considering the vast amount of work AI is doing through the various applications used within and about the Travel and Hospitality industry.

Thanks to the combination of enormous data stored on the expanding processes and applications of AI, and the ever up-and-coming technological capabilities, we are embarking on a journey where you can expect radical changes in how people get on and off planes, and how airlines get their planes in and out of airports.

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The travel industry has always been at the forefront of technology adoption, either through computerised reservation systems (CRS), online bookings, social media presence or direct messaging. And now with AI being at the helm of things you can expect a lot more personalised online interactions and marketing intelligence to revenue management and ticket pricing.

Emerging Trends for Hospitality Industry - SoftwareSuggest

For instance working through its core model of a digital travel booking website, AI is able to access and collect historical data about millions of fare searches going back several years and create a algorithm, capable of predicting the future price movements seasonal trends, predicting travel choices, manage in trip and post trip needs , special airlines offers and deals.

Today, a traveller has all the information he needs at the click of a button.  Travellers can plan where they want to go, compare options, weigh budgets and make bookings and cancellations.

At the airports, AI addresses more serious issues such as flight disruptions, baggage handling, complex embarkation and disembarkation processes or lost cargo consignments.

Airline travel requires repeated scrutiny of travel documents both at departure and arrivals by different sets of people. Facial recognition technology brings an end to the tiresome paper-bound processes. On my recent trip to Singapore the immigration at Changi Airport got over in a breeze thanks to facial recognition and bio-metrics.

With facial recognition, travelers can seamlessly move through airports, immigration, customs and board aircrafts without the need for having travel documents scrutinized at each step.

Most hotels and resorts rely heavily on delivering excellent customer service to build their reputation and AI technology makes this happen in a wide variety of different ways. For example, a robot concierge service is being offered at some hotels. The robot gives real-time recommendations for visit-worthy sites and attractions and answers customer queries on the spot. A robot can also offer tailor made recommendations and guarantee fast response times, in the absence of staff.

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Hotels and airlines have used AI to sort through customer feedback from surveys, reviews and online polls, in order to build a clearer picture of current opinion. Service Providers who redeem themselves after a bad experience almost always win back the customer trust and get repeat business.

In an industry where time is critical, and information is constantly changing, AI reduces the time taken to complete tasks while improving the accuracy of processes and outcomes.

Models such as Airbnb and Uber are proof of the successful usage of AI in travel and hospitality.

Having little or no human interaction may be the calling card of the future, but let’s not forget one thing here. We are beings with numerous emotions running through our veins. We may adapt to being ‘handled’ by a robot, but only so much. At the end of the day we would however love to see a smile and feel understood.

I believe that technology is just amazing, but let’s never forget to

“Put the heart in the smart”

If you think there are more revolutionary ways in which AI will transform the travel and hospitality industry, please share your views in the comments below. TIA

 

🙂  Madhavi

 

 

 

 

PC:Pixabay ;Techopedia;Airport Show