Passenger Experience Initiatives

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Operating in a volatile environment, airlines today are influenced by a variety of external factors that impact their business – either on the ground or in the air.

Extreme weather conditions, natural disasters, mechanical problems, labour issues, air traffic congestion, security alerts and other disruptions can not only damage an airline’s brand value but also generate unexpected costs, not to mention the fact that it puts tremendous pressure on the airports and the ground staff to accommodate passengers on next flights.

To deal with such delays, airlines as well as to an extent airports need the agility to restore normal services swiftly and cost-efficiently.

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Airports, both large and small, are noisy, crowded and stressful. As global air traffic continues to grow—the International Air Traffic Association estimates the current volume will double by 2035—and airports everywhere will be feeling the impact.

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Crowded terminals and runways, longer queues and wait times and increased number of frustrated passengers seems like an impending doom for the travel business.

Airport operators who cannot expand their infrastructures due to environmental issues, space restrictions or a lack of capital must find new approaches to be more efficient and responsive to passenger needs.

Technology and access to accurate data can greatly improve an airport’s operational efficiency to improve passenger experience, which is the need of the hour with millions of travellers taking to air.

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International hubs such as Dubai, Changi and Helsinki are concentrating on how to deliver high quality experience to travellers using their services.

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Massive airport expansions and an emphasis on creating Zen-like atmospheres, or designing more open spaces and adding  facilities is fine but to deliver the best possible passenger experience involves synchronizing with multiple operators by getting ahead of issues, before they become disruptions.

A Total Airport Management approach is needed by using real-time data to detect, and even predict, passenger needs hours in advance, and deal with emerging situations before they become problems.

A holistic view of the passenger, that begins even before they leave their homes. Weather, road and rail conditions can impact their arrival times at the airport, while flight delays can change the departure times and could impact their onward journey. Knowing these factors beforehand and understanding passenger volume and activity helps airports optimize wait times and better coordinate the passenger experience.

Retail partners better anticipate foot traffic and revenues.

Using data on meteorological conditions, flight prioritization, runway traffic loads, aircraft turn-around times, and baggage and passenger operations mean reduced delays, unnecessary fuel burn, and cost savings for airlines.

Outside data sources, such as weather and traffic information, can be pulled in to support decision making (e.g. by anticipating flight delays due to rain, fog or likely storms airports can call in more staff to handle the unforeseen delays).

What passengers want from air travel is to get to their destinations on time with minimal inconvenience and stress.

To provide this experience for growing volumes of passengers, airports must forecast capacity demand years, seasons, months, weeks, days in advance, to be as prepared as possible.

Information regarding estimated wait times for security screenings, customs processing and baggage arrival should be used on airport displays to provide airport maps and show passengers how to get to where they need to go without unnecessary delay.

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As air travel increases, airports that lack the funding and/or space to expand their facilities must find ways to minimize disruptions and deliver exceptional service to passengers and airlines alike by adopting technology-driven capabilities that provide greater end-to-end visibility and planning across landside and airside operations.

When your customers only travel every now and then, their airport experience is a big deal. Your infrequent air travellers are often vacationers, and their experience forms an integral part of their overall vacation experience, setting the mood for the entire trip.

-M

 

 

 

 

PC- Dsilymail;happyornot.com;internationalairportreview
OS: – www.internationalairportreview.com

Check your Visa before you board your flight

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Recently on our travels, while we were standing in the queue to board our flight from Amsterdam to New Delhi, there was a passenger ahead of us who wasn’t allowed to board the flight as due to an issue with his E-visa.

Apparently he hadn’t received a confirmation/approval of him being issued an E-visa  and was refrained from boarding.

Not to be confused with Visa on Arrival, E-visa must have an approval electronically, which is later stamped on the passport on arrival.

The Government of India, has now extended its e-visa facility which is an electronic authorization to travel to India for citizens of 165 countries at the 25 international airports and 5 seaports.

Check the country eligibility here-

https://indianvisaonline.gov.in/evisa/tvoa.html

The Indian e-Visa is issued for single double or multiple entries for visits with a duration of stay up to 90 days from date of first entry for tourist purposes, and up to 180 days for business purposes. Canada, Japan, UK and USA nationals are allowed stays of up to 180 days for tourist visits.

A traditional visa is obtained through an application process where the traveler must submit their original passport along with application materials in order for the visa to be approved. It is stamped inside the passport. While the process itself takes longer and requires more paperwork, the visa that is issued has a longer validity and allows multiple entries.

Eligible citizens traveling for leisure/tourism, business, or medical purposes have the option to apply for an Indian visa online, and have their visa granted electronically. The visa will then get stamped in the passport upon arrival in India, at which time biometrics (fingerprints) will also be taken.

No, it is not possible to apply for an Indian visa at the airport after you land.

All visas, including e-Visas, must be applied for before travel. Most airlines will not let you board without a valid visa.

There have been cases in the past where passengers have applied for an evisa and have booked their travel without waiting for an official electronic confirmation of their visa being granted. They have concluded of their application confirmation as a visa confirmed status.

However as I was researching for this I found that the information on the website is lacking in some clarity regarding visa on arrival and evisa directives.

It’s better to cross check the details with the airlines and travel agents, in case of any doubts, before embarking on your journey.

For more information on tourist visa on arrival click here-

https://www.india.gov.in/spotlight/encouraging-inbound-tourism-tourist-visa-arrival-tvoa-scheme#tvoa2

For more information on the Indian E-visa click here-

https://visacentral.com/about-india-e-visa

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-M

Qantas ‘Project Sunrise’

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There is a palpable excitement in the air. The clock is ticking on, following the announcement that Qantas has put out on for testing an extremely long haul flight from the east coast of Australia (Brisbane, Sydney and Melbourne) to London and New York.

Both Boeing and Airbus are working on providing an aircraft with ultra-long-range capabilities. The chosen plane needs to be capable of flying 10,573 miles nonstop, a journey which is pegged to take in the range of 21 hours in total.

Qantas will select the aircraft by end of this year. Till then the global attention is on the airline and speculation about its choice of aircraft is mounting.

‘Project Sunrise’ is Qantas’ goal to operate long haul research flights to gather data about both passenger and crew health on flying such a long journey. Three flights will be conducted in October, November and December and the data gathered will be used to track the health and well-being of passengers and crew members on board the approximately 19-hour long flight.

The Australian airline will carry 40 passengers and crew on two flights from New York to Sydney and another from London to Sydney.

The test passengers on the flights will mainly be Qantas employees, as well as scientists. Passengers and crew will be fitted with wearable technology devices to monitor sleep patterns and food and drink consumption, and to see how lighting, physical movement and in-flight entertainment impact their health.

For passengers the key will be in minimizing jet lag and creating an environment where they are looking forward to a restful, enjoyable flight.

For crew, it’s about using scientific research to determine the best opportunities to promote alertness when they are on duty and maximize rest during these flights.

Long-haul travel takes its toll on the body. Deep-vein thrombosis (DVT), blood clots that can form particularly in the legs, is one peril. Nausea, Jet Lag and back pain from sitting for too long are another.   Airlines like Qantas will have to consider allowing more space for passengers to move if it goes ahead with its ambitious plan of across the world non- stop flight..

If all goes well, Qantas aims to operate regular, non-stop flights to London and New York from Brisbane, Sydney and Melbourne as soon as 2022/23.

Frankly for business travellers this could be a time saver but I have my doubts whether any family with kids would be keen on taking this flight. It would be an absolute nightmare keeping the kids cooped up in such a long flight. The lack of space, boredom and sheer monotony of air travel would be such a bother even with business class seats –read flat beds.

What about you? Would you be sold to the idea of flying non- stop from Sydney to New York for 21 hours straight? Please share your views in the comments.

 

 

 

OS:SimpleFlying; AustralianAviation; Business Insider
PC: Qantas

 

 

The Journey Begins

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Traveling – it leaves you speechless, then turns you into a storyteller.” – Ibn Battuta

Indeed!!! This quote completely sums up the feelings travelling invoke.

The chance to see a new destination, the opportunity to soak up new cultures, the awe on seeing the natural wonders across continents, the mega cities, the remote landscapes, the tantalizing cuisines; travelling is food for the soul if you ask me. There is so much to experience, motivate, inspire and imbibe when you travel.

Welcome to my blog  Tailwinds & Touchdowns – your very own podium to explore, discover and learn about the multifaceted Travel, Tourism and Aviation Industry

I have been meaning to write this blog for a while now. The experiential nature of travel is ideal for sharing, and I am glad I found this platform to do so. I am so excited to creating content that will keep you informed about the various trends and topics related to this industry.

Let’s sit together to hear stories, to be humbled by the history of yesterday, to witness the growth of the industry, to be informed about the policies and regulations of today and to be excited by the possibilities of tomorrow.

Join me, as together we embark on this journey of learning and sharing information, ideas, and news about the travel industry. Let’s inspire, connect, and empower each other and lets educate those young ones who are enamoured of, and interested in making a career in the travel and tourism industry.

Fasten your seat belts and Jet Set Go!!

Madhavi

 

 

PC: Pexels