Airports of the Future.

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In the past few years there has been a massive thirst for travel, whether for business or leisure. It’s as if the entire world is taking to the skies.

Aviation, although only somewhat acknowledged, has always been a catalyst for economic growth, enabling people and businesses to reach a global marketplace for goods and services and to travel for work, leisure or education.

Air freight is essential to modern life, but it is in the movement of people (precious cargo) that airports have the greatest effect on economic development.

Which is why, across the globe, airports are under intense pressure to expand and renew their facilities, with modern IT enabled services.

Airports are expensive. Maintaining them requires huge amounts of cash inflow. In an economic climate where governments are increasingly cutting expenditure to reduce debt, government financing and full ownership of airports is not always a sustainable or a sufficient source of revenue, hence privatization of airports is a must with the fundamental motive of arranging finances to upgrade or expand airports. Large amounts of  capital investments is needed by airports not only to keep operations smooth, since most of the work must be completed without interrupting current airport operations, but also to enable airports to make money from their investments.

Two-fifths of airport revenues in evolved airports around the world, come from retail and food outlets, car parking, advertising and other such ancillary revenues.

To stay in business, airports need to keep passengers streaming through their departure gates and through their shops, restaurants and bars. Plane tickets may be getting cheaper , but one way or the other, we all end up paying more for bigger, better airports by way of taxes and surcharges.

Airports of the future: areas set for radical change.

Airports are changing fast, as the rise of new technologies and growing environmental constraints play a crucial role in shaping the future of aviation. Airports are anything but static environments. Internal and external pressures are forcing hubs around the world to evolve into advanced, sustainable complexes offering a service that goes beyond mere transportation. Every competing global hub today vies to offer an experience like no other; newer attractions are being marketed as ‘destination airports’ rather than a ‘transiting’ one.

Baggage reclaim areas repurposed to increase capacity.

Barring the fully automated airport terminals around the world, there are still a lot many airports that need to address the issue of baggage handling, especially in smaller airports which provide the last mile connectivity. The issues of missing/ stolen baggage often leads to angst and stress amongst passengers and airport staff, not to mention the financial damages.

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Changi Airport

Shorter security checks.

Checkpoint screening systems will eliminate longer queues and recurring causes of disruption and delays at border controls. Airports are considering using technologies that can scan liquids and other materials from inside bags. Using advanced software and detection algorithms and 3D volumetric imaging, it would mean that passengers would no longer have to take liquids or electronic devices out of their bags.

Improving public transport links.

Many airports are working alongside partners and stakeholders to reduce their carbon footprint, from departure halls to the airport apron by improving surface access and train links and promoting public transport over cars.

This much-needed collaborative effort from both the railways and aviation could lead to higher volumes of rail travellers, cheaper trips and, in the long term, fewer cars reaching the airport every day.

If this concept proves effective, it would mean that airports can resize and re-use car parks to meet the growing capacity demands.

Biometric Scanners.

As part of the check-in process passengers will be scanned for biometric identifiers like facial features, iris patterns and fingerprints to verify their identities. This information is shared with immigration and security officials to streamline the arrival and departure process.

This technology, already undergoing trial at Heathrow, Schiphol, and Changi airports, could be used to track passengers from arrival to departure. It’s faster – and more reliable – than checking passports manually.

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Customer service: the rise of robots.

In the coming decades, robots are likely to take over several customer-facing jobs currently held by airport staff, especially as airports grow overcrowded.

Technology is already replacing admin jobs at check-in desks, with most airlines encouraging customers to use their apps for check-in and many implementing self-service bag drops.

But as years go by, we will likely say goodbye to staff working at bars and restaurants and many other areas of the departure hall, leaving space for robots.

As airplanes are changing to becoming more fuel and environment efficient so must airports too. From check in to disembarking, airport innovation should focus on offering efficiency.

Travellers world over are always on the lookout for a memorable travelling experience before they have even boarded the planes.

-M

 

 

OS:APH.com;AirportTechnology.com
PC:Telegraph.CO.UK;INdesignLiveSingapore;The National

Flying with Emotional Support Animal

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Pets are comforting companions for kids and adults alike. There is no denying that pets keep us healthy and relieve stress. They play with us and show us unconditional love.

Lately keeping a pet as an Emotional Support Animal (ESA)– an untrained companion of any species that provides solace to someone with a disability, such as anxiety or depression is becoming , should I say “fashionable’ for lack of a better word.

And an increasing number of pet owners have of late been taking their pets  into public spaces including travelling in airplanes , more so in the cabins -rather than the holds—simply by claiming that the creatures are  their licensed companion animals and are necessary to their mental well-being.

The list of weird and wondrous beasts that have accompanied their owners on scheduled flights in the US includes a turkey, a kangaroo, and a duck by the name of Mr. Stinkerbutt and a miniature Appaloosa horse.

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There was also a peacock, who was turned away by United for not meeting its guidelines of weight and size, despite of the owner who offered to buy a separate ticket, and Hobey the pot-bellied pig took a pre-takeoff dump in the aisle of an American Airlines flight and both pig and owner were ushered off – proof that peacocks and pigs really can’t fly.

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Luckily the good citizens of the US of A have the law on their side. The 1990 Americans with Disabilities Act (ADA) prohibits discrimination against individuals with disabilities.

As noble as it is intended, the purpose of the law is to ensure that people with disabilities have the same rights and opportunities as everyone else, including equal rights of employment, housing and also the same rights to transportation aboard public entities such as airlines.

If a disabled person requires the assistance of a service animal the airline must accommodate the service animal, but there’s more to it than that. The key difference between a service dog and an emotional support dog is whether the animal has been trained to perform a specific task or job directly related to the person’s disability. For example, service dogs are trained to alert a hearing-impaired person to an alarm or to guide a visually impaired person around an obstacle.

So when pet owners insist on taking along an animal for want of emotional support all they need is an exemption- a letter from a certified healthcare provider, stating that the animal provides emotional support that eases one or more of the symptoms or effects of the disability, to substantiate their claims and Bingo! – They are legally entitled to take their friend along when they fly.

The United States – Air Carrier Access Act entitles passengers to fly with their E.S.A. at no extra charge, although airlines typically require the animal to stay on the lap or under the seat.

But Airlines are now fighting back. Between 2016 and 2018 the number of passengers taking their ESA on a flight in the US has increased from 561,000 to more than 1 million. And with that, the number of incidents involving ESAs pooing, peeing or biting other passengers and cabin crew have also increased.

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Many airlines have changed their policies when it comes to flying with an emotional support animal. Which is why most carriers are now either banning ESAs from flights over eight hours or putting in stipulated conditions for flying with ESA’s such as-

  • Banning specific animals from the cabin, including amphibians, ferrets, goats, hedgehogs, insects, reptiles, rodents, snakes, spiders, sugar gliders and any animal with tusks, horns or hooves.
  • The animals must be able to fit at the passengers’ feet, under the seat and are small enough to “fit fully on the passengers’ lap without touching any part of the seat or adjacent customers.
  • The animal cannot be seated in an exit row, block aisles, occupy seats or eat from tray tables.
  • The animals will have to remain leashed throughout the flight.

Airline employees are now able to exclude animals they consider to be a safety risk. While airlines might have thousands of trained service animals flying in a month, they may need to accommodate much more as untrained support animals in the already constrained cabin. Untrained animals have not only attacked trained service dogs, but also bitten flight attendants and other passengers. Not to mention, pets could also be the reason for spreading certain allergens.

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Whether one truly and genuinely needs a support animal travelling with them needs to have strict and proper guidelines/rules to ensure access to service animal assistance for people with disabilities , while maintaining the safety, health and security of all other passengers and crew onboard planes.

 

 

 

 

PC:The Sun;CNBC;United Airlines;CBS News;LoyaltyLobby

Biometrics :The Checkpoint of the future.

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If you have recently travelled from any airport in the world, you would have noticed an obvious change in the entire security and boarding process. I’m talking about Biometrics here.

During the past few months, it has become clearer than ever before that biometrics technology will be at the heart of the airport of tomorrow.

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A number of international airports, including the likes of Changi Airport, SingaporeKempegowda International Airport, Bengaluru and Hong Kong International Airport, have emerged as front-runners in Asia, with all three committing to major biometrics-related projects that will play a crucial role in shaping the passenger experience.

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And not just for the travellers, biometric solutions have begun revolutionizing the airport experience for all its stakeholders involved – airlines, airport operations, vendors, government, and law enforcement agencies.

Up until about five years ago, biometrics was what we used in our mobile devices. Remember using your fingerprints to unlock your phones?

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Well today biometrics and facial recognition is bent on creating a seamless digital transformation in the aviation environment. This will enable a paperless, biometric-enabled passenger journey from registration to boarding. Facial recognition technology will identify passengers as they move through the different airport touch points, removing the need to present boarding passes, travel documents or passports at every stage.

And the focus on making travellers safer and the customer experience more convenient throughout the aviation journey – everything from check-in, bag-checks and security to airport shopping is taking shape.

Security is, of course, of the utmost importance, and rightly so – given the times we live in today.

Airport Security Groups along with Customs and Border Protection personnel are working daily (and nightly) to keep our skies safe, which is why biometrics is so important to the security process.

Having the ability to instantly verify that documents are valid and to match the identity and confirmed reservation of the traveller ensures that only genuine passengers move towards the boarding gates on the other side of the security line.

Biometric security enhancements are more accurate at screening individuals as well as quicker to get the lines moving faster through security.

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With the ability to predict wait times, passengers are able to spend more time doing what they choose, from relaxing in the lounge, to visiting duty-free shops.

Big change cannot be driven solely by the technology alone. More collaboration among industry stakeholders is critical to the success of the digital revolution in commercial aviation, for a better customer experience, improved commerce, cost and time-savings, optimized security and smoother airport operations.

Next time you’re at the airport, think about how biometrics could be improving airport operations, and making your life more secure.

 

 

 

 

 

OS:NEC Today; FTE
PC:Changi Airport; CondeNestTraveller; ABC News; CNA; APEA; CNN

Aviation Cyber Security

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Security has always been the number one priority for all airlines.

Today with enhanced technology, airlines can improve the connectivity of their flight operations and air traffic systems to achieve optimal financial and operational performance. Improved technology also helps airlines to better understand and target their customers.

Things in the aviation industry are changing faster than ever before. Consumer demand for live in flight entertainment choices, and on board WIFI connectivity for mobile devices used for streaming, is increasing and major carriers are bowing to the pressure as companies need to follow the trend to stay competitive.

Cyber security risk is a major concern for the airline industry. Given the highly sensitive nature of flight systems and passenger data, it’s no wonder that airlines are very concerned with how to deal with cyber threats.

And as all this data is stored in cyber space, it gives cyber criminals and hackers more sophisticated technology to perpetrate attacks that can lead to loss of valuable data and cause chaos and distress.

Today most airlines are using Radio (VHF) and SATCOM to connect pilots with ground crews and with airport and Air Traffic Control, leading to greater efficiency, but at the same time it is also leaving a huge gap where they create greater opportunities for cyber attackers and hackers.

While airline security procedures have been effective so far, there are changes in the industry that are creating more access points for hackers including:-

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1)The widespread use of tablet-based electronic flight bags (EFBs); EFBs are particularly popular with pilots as they have taken the place of heavy binders that pilots used to carry onboard.

2) The expansion of in-flight entertainment and Wi-Fi connectivity systems.

3) The modernization of air traffic control, which uses NextGen to improve network efficiency by using GPS (global positioning system) that is software based and connected to the Internet.

4) e-Enabled ground and onboard systems.

5) Cargo handling and shipping.

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These threats need to be managed in a well planned and holistic manner with airlines closely cooperating with other carriers, hardware and software providers, along with airports, aircraft manufacturer’s and other industry stakeholders, as also their back-office IT, maintenance, operations, and consumer facing systems because failure in one area can affect others.

While an airline’s first goal is to prevent incidents, it is evident that threats in today’s environment cannot be entirely prevented.

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Overall, security procedures to date have been highly effective and airlines are trying to stop attacks from occurring both on the ground and in the air.

But without any uniform industry standards in place, each responsible airline has to consider how to reduce the risk of a cyber attack and how to deal with one when it happens.

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OS: PwC 2016 special report series: Cyber security and the airline industry.
PC: Shutter Stock; Aviation today; TTG Asia ;CTO Vision; Daily mail