Aviation Cyber Security

aircraft

Security has always been the number one priority for all airlines.

Today with enhanced technology, airlines can improve the connectivity of their flight operations and air traffic systems to achieve optimal financial and operational performance. Improved technology also helps airlines to better understand and target their customers.

Things in the aviation industry are changing faster than ever before. Consumer demand for live in flight entertainment choices, and on board WIFI connectivity for mobile devices used for streaming, is increasing and major carriers are bowing to the pressure as companies need to follow the trend to stay competitive.

Cyber security risk is a major concern for the airline industry. Given the highly sensitive nature of flight systems and passenger data, it’s no wonder that airlines are very concerned with how to deal with cyber threats.

And as all this data is stored in cyber space, it gives cyber criminals and hackers more sophisticated technology to perpetrate attacks that can lead to loss of valuable data and cause chaos and distress.

Today most airlines are using Radio (VHF) and SATCOM to connect pilots with ground crews and with airport and Air Traffic Control, leading to greater efficiency, but at the same time it is also leaving a huge gap where they create greater opportunities for cyber attackers and hackers.

While airline security procedures have been effective so far, there are changes in the industry that are creating more access points for hackers including:-

efb

1)The widespread use of tablet-based electronic flight bags (EFBs); EFBs are particularly popular with pilots as they have taken the place of heavy binders that pilots used to carry onboard.

2) The expansion of in-flight entertainment and Wi-Fi connectivity systems.

3) The modernization of air traffic control, which uses NextGen to improve network efficiency by using GPS (global positioning system) that is software based and connected to the Internet.

4) e-Enabled ground and onboard systems.

5) Cargo handling and shipping.

wifi

These threats need to be managed in a well planned and holistic manner with airlines closely cooperating with other carriers, hardware and software providers, along with airports, aircraft manufacturer’s and other industry stakeholders, as also their back-office IT, maintenance, operations, and consumer facing systems because failure in one area can affect others.

While an airline’s first goal is to prevent incidents, it is evident that threats in today’s environment cannot be entirely prevented.

hacking-detect

Overall, security procedures to date have been highly effective and airlines are trying to stop attacks from occurring both on the ground and in the air.

But without any uniform industry standards in place, each responsible airline has to consider how to reduce the risk of a cyber attack and how to deal with one when it happens.

plane

 

 

 

 

 

 

OS: PwC 2016 special report series: Cyber security and the airline industry.
PC: Shutter Stock; Aviation today; TTG Asia ;CTO Vision; Daily mail

 

A photo walk through the TWA flight center

 

image

The last time the Trans World Airlines (TWA) terminal at Kennedy International Airport saw a weary traveler was in 2001.

IMG_7018

The flight centre has since been closed until May 2019 , when it reopened and transformed into the lobby of the new TWA hotel , the only on site airport hotel.
Offering an homage to a past era of aviation, today the terminal’s twin corridors lead you to the TWA hotel with 512 rooms.

IMG_7010

What was once an ‘Arrivals hall’ , is now the reception area of the hotel . The check in desks of the terminal serve as the reception desk .

IMG_7011

IMG_7012

Lining the walls are the many pictures of the cities TWA  once flew to.

IMG_7013

IMG_7014
Hotel guests will feel like they’re stepping back in history — with the old flight board on display, model cars in what will be a restaurant, rotary pay phones and red plush furniture. There are more than 500 guest rooms, dozens of meeting rooms and even an infinity pool on the roof.

TWA-Hotel-Model-Room

Walking into the Flight Center, you are greeted first by a vintage Lincoln in the porch. As you enter you see a ticking departures board and a hostess dressed in a purple polyester TWA uniform. Moving on the graceful staircase, the Sunken Lounge, huge window panes, and a view of a restored TWA plane on the long-abandoned runway..

PHOTO-2019-06-22-08-58-52

 

IMG_7008

 

image
A cocktail lounge in a repurposed Lockheed Constellation L-1649A from the 1950s stands outside the new hotel. Four large sofas and eight vintage airplane seats reupholstered with a retro pink and orange plaid seat the guests .

 

PHOTO-2019-06-22-08-59-46

lounge

The display of TWA uniforms and luggage through the decades is just one taste of history in the brand new hotel.

PHOTO-2019-06-22-08-59-07

IMG_6989

IMG_7006

 

IMG_7003

 

There are multiple places to eat throughout the TWA Hotel, such as the Paris Cafe, located on the mezzanine level of the historic building. The 200-seat restaurant is now open for breakfast, lunch, and dinner and serves food inspired by in-flight menus from TWA.

image

For quick meals, what was once the ‘Departures Hall ‘ now has a mini food-court style offerings and coffee carts.

IMG_7009

 

Located through the terminal are the multiple memorabilia reminding you of the aviation era gone by.

IMG_7007IMG_7005IMG_7004IMG_7002IMG_6995

Whether you’re an avid plane spotter or just love rooftop bars , the Pool Bar at the TWA Hotel is worth visiting . Looking out over JFK’s Runway 4, you can watch JetBlue and Delta planes take off while sipping a cocktail at the bar or while swimming in the infinity edge pool.

image

IMG_7017

The TWA hotel at JFK Terminal 5 takes you down memory lane with a marketable “story” and some absolutely wonderful ‘Instagrammable’ photos.

 

Madhavi

 

 

PC: Personal;TWA Hotel;

 

 

 

Your place or mine?

exchn

The first time I heard about Home swapping or Home exchange was via the Hollywood flick ‘The Holiday’ starring Kate Winslet and Cameron Diaz, the story about two lovelorn women from opposite sides of the Atlantic Ocean, who arrange a home exchange to escape heartbreak during the Christmas and holiday season.

What a brilliant idea this was!

Swapping homes could be the perfect way to expand your horizons and holiday for free in exotic locations.

Home-Swap-300x161

Jetting off and arriving at your own ‘home away from home’ is an appealing thought. But since most of us can’t afford a foreign holiday home, the trend for house swapping, where holidaymakers move into one another’s homes – saving the expense of paying for commercial accommodation – is becoming increasingly popular. Home exchanges make an ideal base for one-day or weekend excursions.

People who have gone in for home swapping have made good friends along the way. You get to live as they live, shop where they shop since the exchange partner will often leave insider information about the area. What’s so fabulous about home swapping is it’s not just a holiday, it’s a lifestyle. And you get the most out of an intercultural experience.

home1

But home swapping is not everyone’s cup of tea. Some folks love to swap and do it several times a year because it allows them to experience new places without paying for hotels, restaurants or, in many cases, transportation (the use of the family car is included in many home exchanges). However, some travellers are turned off by having to cook and clean on their vacation, while others feel uneasy about having strangers living in their own homes.

home2

However there’s more than one way to do a home swap:

  • You can stay in your exchange-partner’s home while they stay in yours (a “simultaneous exchange”).
  • You can stay at a home-swapper’s second home or vacation home (a “non-simultaneous exchange”).
  • Or you can stay as a guest in a home-swapper’s abode while they’re also in the house (a “hospitality exchange”).

link home1

There are various home-exchange sites online that cater to different types of exchanges. Usually with the companies listed on a home exchange program  buying a membership is mandatory.

A lot of footwork is necessary. Both the owner and the holiday maker have to do their homework well before getting into such agreement. Check references, find them on social media or /and ask your home-exchange company for more information about prospective home exchange partners.

Home swapping is more or less a safe way to arrange a stay, with none or few cases of reported theft or vandalism. In the end, when it’s a simultaneous exchange, mutual trust is fundamental.

Here’s some pointers on how home swapping works.

  • By joining a reputable company via an annual membership. You’ll be able to list your property on their website and make contact with other owners to arrange your exchange.
  • Most house-swap firms don’t visit properties, so it’s imperative to study photos carefully, and look at feedback and definitely ask the owner questions.
  • Most of the companies have a guest points system where you earn guest points when you host and spend guest points when you stay as a guest.

home 5

For many travellers, a home exchange /home swapping is an economical, comfortable and fascinating way to vacation far from home. The possibilities for home exchanges could be endless.

Madhavi

 

 

 

OS: Daily Mail UK /  PC:Shespeaks;Readers Digest;Hitster;Froodee;TripSavvy;

Continue reading “Your place or mine?”

Amazon.in goes beyond being just a marketplace.

amazon

I am such an online shopping kinda person. Be it apparel, FMCG, books, personal items or electronics, I just love seeing and usually end up buying  some of them on Amazon.in

Imagine my surprise when yesterday I noticed that Amazon India  has also included flight bookings.

ama1

Available only in India at the moment on domestic sectors, customers can now also do flight bookings and avail rewards and cashbacks in addition to shopping, money transfers, utility bill payments, mobile recharges – all of this in one single app.

How cool is that?

Does this mean that having started selling flights, this behemoth seems getting ready to devour all the large OTAs (Online Travel Agents ) globally?

Sample this: As per Forbes, 2019, Amazon.com transacted goods and services worth USD 916 Billion, as against only 160.5 Billion transacted by Delta, United, American Airlines, Lufthansa, Southwest, Expedia and Cleartrip – put together ! This makes Amazon 5.7 times larger than the 5 top airlines and 2 largest OTAs combined.

 By partnering with Cleartrip in creating best in class travel experiences, Amazon.in is enabling the existing customers to do more with their app and their Prime members can now avail more value from their membership.

Despite the abundance of meta search engines, like Kayak, and Google Flights, and OTAs, finding the lowest-priced airfare is still a tedious process. Amazon hopes to change all that by offering the lowest possible price. Amazon potentially has a large impact in travel, both from a booking and advertising perspective.

Amazon-flights-04

Airlines such as Vistara UK, GoAir, SpiceJet, and Indigo were among the carriers offering flights through the service.

Amazon.com is the world’s largest eCommerce marketplace till now focusing on e-commerce, cloud computing, digital streaming and artificial intelligence. And is one of the Big Four technology companies along with Google, Apple and Facebook.

amazonairatmiaedited

Amazon Prime Air, is a cargo airline brand name for Amazon’s freight delivery service based in Ohio. And we have also heard that Amazon is building an airport outside of Cincinnati to have greater control over their shipping by air and remove the need to use third parties like FedEx, UPS, and USPS.

Now that Amazon is expanding its footprint in travel, do you think we will soon see a commercial “Amazon Air” flying the skies anytime soon?

Stay tuned to more information on this exciting news!

-Madhavi

 

 

 

PC: Newsroom Miami Intnl Aiport; Amazon.com;Amazon.in

Technology Trends that facilitate Smart Travel Experiences

cockpit

Technology is much like the Joneses- always up to something new. Frankly you just can’t keep up with it however much you try.

But the usage of technology is not new to Aviation. Back in the late 20’s a variety of technological navigation aids such as rotating lights or radio navigation aids would help pilots achieve a smooth and safe landing. Then towards the 40’s Instrument landing systems (ILS) used the best features of both approach lighting and radio beacons with higher frequency transmissions. Over the past few years many airports/pilots are using global positioning system (GPS) in addition to ILS. The GPS has become a primary method for navigation between airports and is exceedingly precise.

It is critical for the aviation, travel and hospitality industry to keep up-to-date with the emerging technology trends so as to nail the (CSQ) customer satisfaction quotient. Nonetheless, with such major breakthroughs in technology, it is playing a very vital role with its capability to increase the effectiveness of business operations and improve the customer experience.

 

Internet of Things (IoT)

IOT

The internet of things, or IoT, is a system of interrelated computing devices, have the ability to transfer data over a network without requiring human-to-human or human-to-computer interaction. (IoT) involves internet-based inter-connectivity between everyday devices, allowing them to both send and receive data.

To explain simply; Smart homes that are equipped with thermostats,  appliances, heating, lighting and other electronic devices can be controlled remotely via computers, Smart phones or other mobile devices, is a example of IoT.

Similarly IoT technology is being used in hotel rooms to provide customers with a device that connects to everything from the lights, to the heaters and air conditioning, allowing all to be controlled from one place. At airports, this may mean using sensors and sending information to passengers Smartphone’s, alerting them when their baggage is nearby and allowing them to locate it faster.

 Recognition Technology

biometrics

The technology includes finger print recognition, facial recognition, retina scanning and various other biometric identifiers. Such technology is already being used in some hotels to allow access to rooms via finger prints, or to allow for semi-contactless check-outs.

As the number of travellers grows, airports have started to turn to biometric technology. This speeds up various airport processes by allowing passengers to complete check-in and go through security or passport control without having to deal with a human agent.

 Robots

robot

One of the most exciting technological developments in recent years has been the increased prevalence of robots in hotels, right from text-based chatbots and robotic assistants, to security robots, being used on the front desk as customer information points. The main benefits are their ability to function 24/7, without needing breaks or motivation, providing greater consistency than humans would be capable of.

With a constant need to improve airport security, robots are being deployed in some locations to assist human security staff, for the purpose of detecting concealed weapons and other hidden items that are not permitted on flights.

Chatbots are used to guide customers through the online booking process, asking intelligent questions along the way for seamless travel bookings 24/7.

Artificial Intelligence (AI)

AI-in-Airport

Perhaps the most obvious use is with chatbots possessing the ability to deliver rapid response times to problems or queries.

In fact, one of its most popular and effective uses is for gathering and interpreting huge amounts of data quickly and accurately, in order to draw conclusions about pricing strategies, revenue management, customer feedback from surveys, reviews and online polls, and even intelligently manage inventories, in order to build a clearer picture of current opinion, in real-time.

Blockchain

Blockchain

Although blockchain technology can sound confusing at first, it is actually pretty simple. Ultimately, it is a list of public records, where transactions between parties are listed or stored.

Despite automation, payments and settlements in the travel industry continue to be challenging and time-consuming. A complex distribution system, frequent cancellations and refunds, add to the operational challenges. Blockchain can bring in the seamless integration, agility and speed required between multiple players.

One of the most crucial aspects of blockchain technology is that data is decentralized and is more secure, traceable and transparent along with being resistant to modification and unwanted tampering. The decentralised nature of the blockchain means that information can never go ‘offline’ or be lost through accidental deletion or a malicious cyber attack, ensuring transactions are always traceable.

The travel industry relies upon different companies passing information between one another. For example, travel agents pass on customer details on to flight companies and hotels by way of overseas payment or loyalty programs. Blockchain makes accessing and storing important information securely and more reliably.

Airports use blockchain technology for tracking the movements of luggage, especially when dealing with international travel especially when the passenger uses multiple carriers and journeys to arrive at a destination. Using a decentralised database makes sharing tracking data between companies a lot easier.

online

For companies operating in the travel industry, it is essential to keep up with the latest technology trends. Understanding and adopting the trends allows the businesses within the travel industry to provide a better experience for the customers as well as aid in optimizing revenue management and overall business performance.

 

-Madhavi

 

PC-Future Customer; Airport Show; Hotel Technology; Digital Trends.

 

L‘APP’ it up!

Travel-Apps1

Travelling alone is a wonderfully liberating experience for the female traveller. Having said that, it can also be quite daunting, especially if it is the first time one is travelling solo or with the gang of girls.

While travelling, Smartphone and technology combined can be your best friend and at times your saviour too. Which is why, it is important to play it smart, safe and have the right apps loaded on your phones before you leave home.

apps-on-phone

Luckily, today there is no dearth of apps built to help with everything from hotel bookings to last-minute flight changes, and everything in between. Not speaking the local language? Hungry? Lost your way? Basically, whatever your interest or need, when it comes to hitting the road, there’s an app for that.

However, there are some apps which are exclusively geared towards solo female travellers , hoping to connect them with like-minded women who can become their travel buddies, or provide some sort of support system when they are away from home.

uber

Uber- A handy app to have when travelling, Uber is currently one of the most popular ridesharing apps and has its presence in more countries than other similar transportation services. It is a convenient way to hitch a ride to or from the airport or to get around while moving around the city. Simply enter your pickup and drop-off location and select your ride option. You’ll get matched with a driver who will meet you at your pickup location and drive you to your destination.

 

google map

GOOGLE MAPS– When we think of a navigation app, we typically think Google Maps. It’s recommend by most people. Google Maps and Waze (also by Google) are excellent GPS apps. Google Maps is kind of the measuring stick for navigation apps. It has tons of locations, reviews, directions, and amazing street-level photography of most locations, included. Waze is a little simpler. It’s great for directions, especially on road trips or daily commutes. It uses user data to show things like traffic jams, police locations, and other useful info.

 

Tourlina-Solo-Female-Travel-App

Tourlina- Tourlina is a women-only app that connects fellow like-minded travellers wherever they are around the globe. Simply enter your trip and discover a travel companion with mutual interests and trip plans. You can start to chat, plan your trip together and voila! You’re on the road with a new friend, possibly one you’ll have made for life and in touch with someone who shares the same travel goals as you.

 

toilet-finder-app

Toilet Finder- This is a game changer for women travellers. As the name suggests, this free app helps you find the closest public toilet in cities, towns, and even in parks. Apps like Flush Toilet Finder and Map is pretty useful when you need to locate a public bathroom that is closest to you. The handy thing about this app is that it has more than 150,000 toilets already listed, and also lets you know if they are free and wheelchair accessible.

 

travelapp2

SoloTraveller is an app for the solo traveler who is looking to be connected with like-minded people who are traveling to the same destination. The app also connects travelers with local people, has a feature to share information on places like restaurants or points of interests,  or  even to just share a taxi, the opportunities are endless.

 

bsafe

Safety apps that provides GPS positioning and tracking ,along with advice about the best places to travel or stay in and shows you how to avoid areas that are very crime prone, are  very essential for the woman traveller. It’s advisable to research the most effective and popular safety app of the destination you are travelling to before you leave.

Here in India Eyewatch SOS for Women which captures audio and video of the user’s surroundings and sends it to the registered contacts along with an alert message and bSafe– which has an alarm and a ‘Follow me’ feature that enables virtual tracking of the user via GPS tracking, until you reach the destination are quite popular.

 

trip-advisor-still

TripAdvisor is one of the largest travel sites in the world and has over 600 million reviews. The app has been designed to give honest reviews from other travelers about their experience with a number of services, ranging from hotels to restaurants. Knowing the ratings may help you avoid going to places with terrible reviews.

 

phones yelp
Yelp and Zomato are food apps that have some of the best, most spot on, hottest and highly rated restaurant reviews around.  From getting free food at restaurants to discovering delicious restaurant recommendations, you’ll find the perfect app that’s just waiting to lead you to your next dining experience.

 

xe currency

The XE Currency app offers live exchange rates for currencies around the world, with rates refreshed every minute. It can help you make quick conversions when you’re out shopping and can monitor up to 10 of your favorite currencies and let you know when their value changes.

 

mobileapp-checkin

Your Airline’s App– This simple app should go without saying. Your airline’s app updates you about any departure or gate changes without you having to go looking for them and could be the difference between a frantic airport experience and a smooth one. Plus, you’ll be able to track your frequent flyer points at any time.

With all of these cool and handy apps on your Smart Phone, make sure you have a safe and fun time on your travels. The last thing you will want to do is to lose it! This is where our final app comes in.

 

find my phone

There are plenty of ways to get a hold of your missing phone. If it’s a Smartphone (or even a tablet) running iOS or Android, chances are good it already has the software such as Find my iPhone or Find my Device needed to hunt it down. The app can do all the basic stuff and locate the phone within a certain distance.  These apps work through the account associated with your device. Just make sure it is turned on. For Android devices this is your Google account, and for iPhones, this is your iCloud account. Both allow you to remotely lock and wipe your phone, make it ring, and set up special messages to alert whoever finds it.

 

🙂 madhavi

 

 

 

PC: Tech Prior: Medium: Code Canyon: Urban Tastebud: Tech Crunch :Singapore Airlines

Let’s put the Heart in the Smart

pexels

Artificial Intelligence (AI) to me is daunting. Every time I read and research about AI, I feel like I am entering a maze. I find myself getting pulled into the vortex deeper and deeper, with no way out. Yes, it scares me, but it also excites me at the same time.

AI is not something you can ignore. It is everywhere.

……When you download an app,

…..When you order stuff online,

….When you book your flights and hotels through web portals,

AI is there like a watchdog, keeping track of you through all the data you have entered. This post on AI will be just one of the many I will be writing about, considering the vast amount of work AI is doing through the various applications used within and about the Travel and Hospitality industry.

Thanks to the combination of enormous data stored on the expanding processes and applications of AI, and the ever up-and-coming technological capabilities, we are embarking on a journey where you can expect radical changes in how people get on and off planes, and how airlines get their planes in and out of airports.

__1440x9999.AI-in-Airport

The travel industry has always been at the forefront of technology adoption, either through computerised reservation systems (CRS), online bookings, social media presence or direct messaging. And now with AI being at the helm of things you can expect a lot more personalised online interactions and marketing intelligence to revenue management and ticket pricing.

Emerging Trends for Hospitality Industry - SoftwareSuggest

For instance working through its core model of a digital travel booking website, AI is able to access and collect historical data about millions of fare searches going back several years and create a algorithm, capable of predicting the future price movements seasonal trends, predicting travel choices, manage in trip and post trip needs , special airlines offers and deals.

Today, a traveller has all the information he needs at the click of a button.  Travellers can plan where they want to go, compare options, weigh budgets and make bookings and cancellations.

At the airports, AI addresses more serious issues such as flight disruptions, baggage handling, complex embarkation and disembarkation processes or lost cargo consignments.

Airline travel requires repeated scrutiny of travel documents both at departure and arrivals by different sets of people. Facial recognition technology brings an end to the tiresome paper-bound processes. On my recent trip to Singapore the immigration at Changi Airport got over in a breeze thanks to facial recognition and bio-metrics.

With facial recognition, travelers can seamlessly move through airports, immigration, customs and board aircrafts without the need for having travel documents scrutinized at each step.

Most hotels and resorts rely heavily on delivering excellent customer service to build their reputation and AI technology makes this happen in a wide variety of different ways. For example, a robot concierge service is being offered at some hotels. The robot gives real-time recommendations for visit-worthy sites and attractions and answers customer queries on the spot. A robot can also offer tailor made recommendations and guarantee fast response times, in the absence of staff.

ai hotel2

Hotels and airlines have used AI to sort through customer feedback from surveys, reviews and online polls, in order to build a clearer picture of current opinion. Service Providers who redeem themselves after a bad experience almost always win back the customer trust and get repeat business.

In an industry where time is critical, and information is constantly changing, AI reduces the time taken to complete tasks while improving the accuracy of processes and outcomes.

Models such as Airbnb and Uber are proof of the successful usage of AI in travel and hospitality.

Having little or no human interaction may be the calling card of the future, but let’s not forget one thing here. We are beings with numerous emotions running through our veins. We may adapt to being ‘handled’ by a robot, but only so much. At the end of the day we would however love to see a smile and feel understood.

I believe that technology is just amazing, but let’s never forget to

“Put the heart in the smart”

If you think there are more revolutionary ways in which AI will transform the travel and hospitality industry, please share your views in the comments below. TIA

 

🙂  Madhavi

 

 

 

 

PC:Pixabay ;Techopedia;Airport Show