Technology Trends that facilitate Smart Travel Experiences

cockpit

Technology is much like the Joneses- always up to something new. Frankly you just can’t keep up with it however much you try.

But the usage of technology is not new to Aviation. Back in the late 20’s a variety of technological navigation aids such as rotating lights or radio navigation aids would help pilots achieve a smooth and safe landing. Then towards the 40’s Instrument landing systems (ILS) used the best features of both approach lighting and radio beacons with higher frequency transmissions. Over the past few years many airports/pilots are using global positioning system (GPS) in addition to ILS. The GPS has become a primary method for navigation between airports and is exceedingly precise.

It is critical for the aviation, travel and hospitality industry to keep up-to-date with the emerging technology trends so as to nail the (CSQ) customer satisfaction quotient. Nonetheless, with such major breakthroughs in technology, it is playing a very vital role with its capability to increase the effectiveness of business operations and improve the customer experience.

 

Internet of Things (IoT)

IOT

The internet of things, or IoT, is a system of interrelated computing devices, have the ability to transfer data over a network without requiring human-to-human or human-to-computer interaction. (IoT) involves internet-based inter-connectivity between everyday devices, allowing them to both send and receive data.

To explain simply; Smart homes that are equipped with thermostats,  appliances, heating, lighting and other electronic devices can be controlled remotely via computers, Smart phones or other mobile devices, is a example of IoT.

Similarly IoT technology is being used in hotel rooms to provide customers with a device that connects to everything from the lights, to the heaters and air conditioning, allowing all to be controlled from one place. At airports, this may mean using sensors and sending information to passengers Smartphone’s, alerting them when their baggage is nearby and allowing them to locate it faster.

 Recognition Technology

biometrics

The technology includes finger print recognition, facial recognition, retina scanning and various other biometric identifiers. Such technology is already being used in some hotels to allow access to rooms via finger prints, or to allow for semi-contactless check-outs.

As the number of travellers grows, airports have started to turn to biometric technology. This speeds up various airport processes by allowing passengers to complete check-in and go through security or passport control without having to deal with a human agent.

 Robots

robot

One of the most exciting technological developments in recent years has been the increased prevalence of robots in hotels, right from text-based chatbots and robotic assistants, to security robots, being used on the front desk as customer information points. The main benefits are their ability to function 24/7, without needing breaks or motivation, providing greater consistency than humans would be capable of.

With a constant need to improve airport security, robots are being deployed in some locations to assist human security staff, for the purpose of detecting concealed weapons and other hidden items that are not permitted on flights.

Chatbots are used to guide customers through the online booking process, asking intelligent questions along the way for seamless travel bookings 24/7.

Artificial Intelligence (AI)

AI-in-Airport

Perhaps the most obvious use is with chatbots possessing the ability to deliver rapid response times to problems or queries.

In fact, one of its most popular and effective uses is for gathering and interpreting huge amounts of data quickly and accurately, in order to draw conclusions about pricing strategies, revenue management, customer feedback from surveys, reviews and online polls, and even intelligently manage inventories, in order to build a clearer picture of current opinion, in real-time.

Blockchain

Blockchain

Although blockchain technology can sound confusing at first, it is actually pretty simple. Ultimately, it is a list of public records, where transactions between parties are listed or stored.

Despite automation, payments and settlements in the travel industry continue to be challenging and time-consuming. A complex distribution system, frequent cancellations and refunds, add to the operational challenges. Blockchain can bring in the seamless integration, agility and speed required between multiple players.

One of the most crucial aspects of blockchain technology is that data is decentralized and is more secure, traceable and transparent along with being resistant to modification and unwanted tampering. The decentralised nature of the blockchain means that information can never go ‘offline’ or be lost through accidental deletion or a malicious cyber attack, ensuring transactions are always traceable.

The travel industry relies upon different companies passing information between one another. For example, travel agents pass on customer details on to flight companies and hotels by way of overseas payment or loyalty programs. Blockchain makes accessing and storing important information securely and more reliably.

Airports use blockchain technology for tracking the movements of luggage, especially when dealing with international travel especially when the passenger uses multiple carriers and journeys to arrive at a destination. Using a decentralised database makes sharing tracking data between companies a lot easier.

online

For companies operating in the travel industry, it is essential to keep up with the latest technology trends. Understanding and adopting the trends allows the businesses within the travel industry to provide a better experience for the customers as well as aid in optimizing revenue management and overall business performance.

 

-Madhavi

 

PC-Future Customer; Airport Show; Hotel Technology; Digital Trends.

 

L‘APP’ it up!

Travel-Apps1

Travelling alone is a wonderfully liberating experience for the female traveller. Having said that, it can also be quite daunting, especially if it is the first time one is travelling solo or with the gang of girls.

While travelling, Smartphone and technology combined can be your best friend and at times your saviour too. Which is why, it is important to play it smart, safe and have the right apps loaded on your phones before you leave home.

apps-on-phone

Luckily, today there is no dearth of apps built to help with everything from hotel bookings to last-minute flight changes, and everything in between. Not speaking the local language? Hungry? Lost your way? Basically, whatever your interest or need, when it comes to hitting the road, there’s an app for that.

However, there are some apps which are exclusively geared towards solo female travellers , hoping to connect them with like-minded women who can become their travel buddies, or provide some sort of support system when they are away from home.

uber

Uber- A handy app to have when travelling, Uber is currently one of the most popular ridesharing apps and has its presence in more countries than other similar transportation services. It is a convenient way to hitch a ride to or from the airport or to get around while moving around the city. Simply enter your pickup and drop-off location and select your ride option. You’ll get matched with a driver who will meet you at your pickup location and drive you to your destination.

 

google map

GOOGLE MAPS– When we think of a navigation app, we typically think Google Maps. It’s recommend by most people. Google Maps and Waze (also by Google) are excellent GPS apps. Google Maps is kind of the measuring stick for navigation apps. It has tons of locations, reviews, directions, and amazing street-level photography of most locations, included. Waze is a little simpler. It’s great for directions, especially on road trips or daily commutes. It uses user data to show things like traffic jams, police locations, and other useful info.

 

Tourlina-Solo-Female-Travel-App

Tourlina- Tourlina is a women-only app that connects fellow like-minded travellers wherever they are around the globe. Simply enter your trip and discover a travel companion with mutual interests and trip plans. You can start to chat, plan your trip together and voila! You’re on the road with a new friend, possibly one you’ll have made for life and in touch with someone who shares the same travel goals as you.

 

toilet-finder-app

Toilet Finder- This is a game changer for women travellers. As the name suggests, this free app helps you find the closest public toilet in cities, towns, and even in parks. Apps like Flush Toilet Finder and Map is pretty useful when you need to locate a public bathroom that is closest to you. The handy thing about this app is that it has more than 150,000 toilets already listed, and also lets you know if they are free and wheelchair accessible.

 

travelapp2

SoloTraveller is an app for the solo traveler who is looking to be connected with like-minded people who are traveling to the same destination. The app also connects travelers with local people, has a feature to share information on places like restaurants or points of interests,  or  even to just share a taxi, the opportunities are endless.

 

bsafe

Safety apps that provides GPS positioning and tracking ,along with advice about the best places to travel or stay in and shows you how to avoid areas that are very crime prone, are  very essential for the woman traveller. It’s advisable to research the most effective and popular safety app of the destination you are travelling to before you leave.

Here in India Eyewatch SOS for Women which captures audio and video of the user’s surroundings and sends it to the registered contacts along with an alert message and bSafe– which has an alarm and a ‘Follow me’ feature that enables virtual tracking of the user via GPS tracking, until you reach the destination are quite popular.

 

trip-advisor-still

TripAdvisor is one of the largest travel sites in the world and has over 600 million reviews. The app has been designed to give honest reviews from other travelers about their experience with a number of services, ranging from hotels to restaurants. Knowing the ratings may help you avoid going to places with terrible reviews.

 

phones yelp
Yelp and Zomato are food apps that have some of the best, most spot on, hottest and highly rated restaurant reviews around.  From getting free food at restaurants to discovering delicious restaurant recommendations, you’ll find the perfect app that’s just waiting to lead you to your next dining experience.

 

xe currency

The XE Currency app offers live exchange rates for currencies around the world, with rates refreshed every minute. It can help you make quick conversions when you’re out shopping and can monitor up to 10 of your favorite currencies and let you know when their value changes.

 

mobileapp-checkin

Your Airline’s App– This simple app should go without saying. Your airline’s app updates you about any departure or gate changes without you having to go looking for them and could be the difference between a frantic airport experience and a smooth one. Plus, you’ll be able to track your frequent flyer points at any time.

With all of these cool and handy apps on your Smart Phone, make sure you have a safe and fun time on your travels. The last thing you will want to do is to lose it! This is where our final app comes in.

 

find my phone

There are plenty of ways to get a hold of your missing phone. If it’s a Smartphone (or even a tablet) running iOS or Android, chances are good it already has the software such as Find my iPhone or Find my Device needed to hunt it down. The app can do all the basic stuff and locate the phone within a certain distance.  These apps work through the account associated with your device. Just make sure it is turned on. For Android devices this is your Google account, and for iPhones, this is your iCloud account. Both allow you to remotely lock and wipe your phone, make it ring, and set up special messages to alert whoever finds it.

 

🙂 madhavi

 

 

 

PC: Tech Prior: Medium: Code Canyon: Urban Tastebud: Tech Crunch :Singapore Airlines